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Purpose:

This policy outlines the parameters around confirmation and cancellation of appointments at Simply Laser and any fees or charges associated with cancellations.

Policy Statement:

As part of Simply Laser’s commitment to ensure optimum availability for our clients all bookings require at least 24 hours’ notice to cancel or change an appointment regardless of the method of booking.

Cancellation Fees:

We have a 24-hour cancellation policy meaning that if the booking must be moved or cancelled within 24 hours of the appointment, the $50.00 deposit will be deducted from the account.

If an appointment has been created for pre-paid laser areas and the appointment is cancelled within 24 hours, one pre-paid session will be deducted (for each area that was booked).

If an appointment has been created for pre-paid skin treatments and the appointment is cancelled within 24 hours, $50.00 will be deducted from the credit on the client file.

Rescheduling more than 24 hours prior:

All appointment bookings made online, in person, or over the phone may be rescheduled up to 24 hours prior to that appointment time at no additional cost.  However, Simply Laser reserve the right to limit the number of times that an appointment can be re-scheduled. Same-day appointment time changes are not considered to be cancellations and are permitted subject to availability.

Cancellations must be made in person, over the phone or via email at Simply Laser where the appointment was originally scheduled.

COVID RELATED CANCELLATIONS:

If the appointment is cancelled due to COVID related reasons within 24 hours of the service, the $50.00 deposit will be saved as a credit on the client file. This can be used towards your next treatment.

If a pre-paid laser service is cancelled due to COVID related reasons within 24 hours of the service, we kindly ask that evidence is supplied so that we can effectively waive the cancelation policy.

No Show:

Failure to present for an appointment will be considered a ‘No Show’ and treated as a cancellation with less than 24 hours’ notice. A cancellation fee will be charged to the client’s account.

Confirmation of Appointment:

Simply Laser will conduct confirmation email 4 days prior to appointment which we kindly ask you to confirm or. If you do not confirm at this point a SMS text messages 2 days prior to an appointment for a confirmation. Regardless of whether a confirmation exchange was received, should an appointment be cancelled within the 24-hour period prior to the scheduled appointment time, cancellation fees will still apply.

Exceptions:

Any exception to the application of this policy must be authorised by a Clinic Manager and will be documented on the client’s record.

BOOKING POLICY :

Our booking system will now require a $50.00 deposit be paid upon booking any service. This will be saved on your client file and put towards the total cost of the services when the treatment is complete.